About
Certified Cybersecurity Analyst with 3 years of experience at Accenture, specializing in IT Desktop Support and foundational cybersecurity practices. Adept at identifying, analyzing, and mitigating security threats, with proven skills in network security, digital forensics, and incident response. Seeking to leverage a comprehensive technical background and multilingual proficiency (English, French, Portuguese, Spanish) to excel in a challenging cybersecurity role focused on threat detection and vulnerability management.
Work
Accenture
|IT Desktop Technician
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Summary
Managed IT desktop support and foundational cybersecurity operations for over 500 end-users, ensuring system stability and security protocol adherence.
Highlights
Provided first-line technical support to over 500 end-users daily, resolving 90%+ of networking, hardware, and software issues, significantly reducing downtime.
Managed and secured over 1,000 user accounts and network access points, enforcing strict security protocols and reducing unauthorized access incidents by 15%.
Contributed to a 20% improvement in incident response times by meticulously documenting and reporting over 150 IT security incidents to the security team.
Supported the deployment and maintenance of endpoint security solutions, antivirus software, and network intrusion detection systems across 200+ devices, enhancing overall network resilience.
Administered Windows Server environments (2012-2025) and Windows 7-11 desktops for 500+ users, leveraging Active Directory and Group Policy to ensure secure and efficient operations.
Collaborated with Managed Service Providers (MSPs) and third-party vendors to escalate and resolve complex technical issues, improving service delivery efficiency by 10%.
Education
Willis College
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Diploma
Cybersecurity Analysis
Languages
English
French
Portuguese
Spanish
Skills
Cybersecurity & Operations
Network Security, Penetration Testing, Vulnerability Scanning, Exploit Development, Social Engineering Attacks, Security Operations Center (SOC) Monitoring, Log Analysis, SIEM, Threat Intelligence, Incident Response, Threat Hunting, Linux/Windows Security, Ethical Hacking, Counter Measures.
Tools & Platforms
Metasploit, Kali Linux, EnCase, FTK, Splunk, QRadar, Burp Suite, Nmap, OWASP Juice, DVWA, Microsoft 365 (Exchange Online, SharePoint, Teams).
Network & System Administration
Network Administration (Routing & Switching, VLAN Configuration, Network Protocol Analysis - TCP/IP, DNS, DHCP), Windows Administration (Active Directory, Group Policy, Audit Policies, Windows 7-11, Windows Server 2012-2025), Server Hardware Lifecycle Management, Datacenter Rack Installation, Cable Management, Hardware Diagnostics.
Scripting & Automation
Python, Bash Scripting, PowerShell.
Digital Forensics
Data Recovery, Evidence Collection.
Documentation & Reporting
Report Writing, Incident Documentation.